Last Updated: 25/03/2026
1. Our Return Policy
At Buymora, we want you to feel confident when purchasing wall art for your home or workspace.
If you're not completely satisfied with your purchase, we offer a 30-day return window from the date of delivery for eligible products.
This policy explains how to request a return, obtain a refund, exchange a product, and report damaged or incorrect merchandise.
It applies to purchases made through https://buymora.shop/.
2. Return Eligibility
To qualify for a return under our additional 30-day store policy, products must meet the following conditions:
- Be unused and in their original condition.
- Include the original packaging.
- Include all supplied accessories and components.
- Be accompanied by valid proof of purchase.
- Be submitted for return within 30 days of delivery.
- Receive return authorisation before being shipped back.
These conditions apply to our additional return policy and do not restrict your statutory cancellation rights under UK consumer law.
3. How to Request a Return
Returning an eligible product is straightforward.
Step 1 — Contact Us
Email contact@buymora.shop with your order number and reason for returning the item.
Step 2 — Receive Authorisation
Once your return is approved, we will provide a Return Authorisation Number (RA#), return instructions, and a prepaid shipping label.
Step 3 — Prepare Your Package
Securely package the product with its original packaging and supplied components. Clearly display your RA# on the outside of the package.
Step 4 — Ship Your Return
Use the prepaid return label and follow the provided shipping instructions.
Step 5 — Inspection and Refund
After receiving the return, we will inspect the product and process any approved refund according to the timelines below.
Our authorisation procedure helps organise returns but does not prevent customers from exercising statutory cancellation rights.
4. Return Shipping Costs
Buymora provides free return shipping for approved returns.
We supply a prepaid return label, so customers following our instructions do not have to pay return postage.
We do not charge restocking fees for approved returns.
Please contact us before sending merchandise back so we can provide the correct return address and instructions.
5. Non-Returnable Products
Under our additional change-of-mind return policy, the following products are generally excluded:
- Personalised wall art prints.
- Genuinely custom-made or bespoke products.
- Products clearly identified as final sale or clearance.
- Items damaged through customer misuse or improper handling.
These exclusions do not override statutory consumer rights.
In particular, sale and clearance items remain subject to the applicable statutory cancellation rights, and faulty or incorrectly supplied goods remain protected by UK consumer law.
6. Damaged, Defective or Incorrect Items
If your wall art arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Email contact@buymora.shop with your order number, a description of the issue, and photographs where available.
We will review the situation and provide an appropriate resolution, which may include a refund, repair, replacement, or return.
Under the Consumer Rights Act 2015, customers generally have a 30-day short-term right to reject faulty goods for a refund. Additional rights may apply after this period.
We cover the necessary return costs when goods are faulty or incorrectly supplied.
7. Exchanges
If you would like a different design or size, we handle standard exchanges through a return-and-reorder process.
Contact us to request a return of the original eligible product. Once the return is received and approved, you can place a separate order for your preferred replacement.
Eligible credit from an approved return may be applied towards the replacement purchase where applicable.
Replacement products are subject to availability and current prices.
8. Refund Processing Times
Once we receive your authorised return, our standard refund process follows these stages:
| Refund Stage | Estimated Time |
|---|---|
| Return inspection | 3–5 business days after receipt |
| Refund issuance | 5–7 business days after approval |
| Bank processing | Additional 3–10 business days |
Approved refunds are issued to the original payment method.
These periods are separate, and the time required by your bank or payment provider may vary.
Where statutory refund deadlines apply, those legal requirements take priority over our standard processing estimates.
9. Your UK Statutory Cancellation Rights
Under the Consumer Contracts Regulations, customers purchasing most products online have the right to:
- Cancel their order within 14 days after receiving the goods, without providing a reason.
- Return the goods within a further 14 days after notifying us of cancellation.
- Receive a refund within 14 days after we receive the returned goods or acceptable evidence that they have been sent back, whichever is earlier.
You may notify us of cancellation by emailing contact@buymora.shop with a clear statement of your decision and your order details.
You may inspect products as you would in a physical shop. A lawful deduction for diminished value may apply if handling goes beyond what is necessary to assess the goods.
Qualifying personalised or bespoke products may be exempt from the statutory change-of-mind cancellation right.
Where applicable, original standard delivery charges are also refunded. Our standard UK shipping is free for eligible orders.
Our 30-day store return policy provides additional benefits and does not replace or reduce your statutory consumer rights.
For further information, visit the UK Government's guidance on returns and refunds.
10. Cancellations and Refund Questions
If you wish to cancel an order before dispatch, please contact us as soon as possible.
We will review your request based on the order's current status. Changes or cancellation may not be possible once fulfilment has progressed, but your statutory cancellation rights remain unaffected.
If you have not received an expected refund, please contact our customer support team with your order number and relevant return details.
We will review the available transaction information and help you understand the next steps.
11. Contact Information
For return requests, exchanges, damaged products, or refund assistance, please contact Buymora.
We aim to respond within one business day, although responses may occasionally take longer during weekends, public holidays, or periods of increased demand.
Buymora — Returns & Refunds Support
Website: https://buymora.shop/
Email: contact@buymora.shop
Phone: +44 748 176 6382
Business Address:
135 Churchfield
Harlow, CM20 3DD
United Kingdom
At Buymora, we are committed to handling returns fairly, processing eligible refunds promptly, and providing clear assistance whenever you need it.